Delivery Policy

Delivery Policy

General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Delivery Location
Sri Lanka: Items offered on our website are available for delivery to addresses in Sri Lanka.

At present shipping is only limited to within the country. 

 
Delivery Time
An estimated delivery time will be provided to you once your order is placed and the full payment is done. Delivery times are estimated and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within [15] business days (Monday to Friday, except holidays) of the date of your order. 

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Shipping Costs
Shipping costs vary based on your Shipping location, Value of goods and/or Weight of your order. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Damaged Items in Transport
If there is any damage to the product on delivery, contact us via;

Email: support@smartcityonline.lk

Mobile:766444167

Post: SmartCity (Private) Ltd ,  Pottuvil Raod Akkaraipattu (Infront of Bus Stand) {Postal Zip Codes 32400}